Warranty
FULL LIFETIME WARRANTY
WARMING TRENDS warrants that each WARMING TRENDS® Crossfire® and other jetted-flame-brass-burners (each as “Burner”) is free from defects in materials and workmanship and conforms to its specifications, which are available upon request.
The warranty period for a Burner is lifetime warranty beginning on the date of purchase (“Warranty Period”). This Warranty is transferable, but we reserve the right to require proof of ownership for any transferred burners including proof that the Burner was not acquired through improper means or unauthorized re-sellers. During the Warranty Period, WARMING TRENDS provides repair and exchange services for the Burners, without charge. If a Burner does not function as warranted during the Warranty Period and, after a reasonable number of attempts, WARMING TRENDS is unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to WARMING TRENDS and your money will be refunded.
The warranty stated above will not apply to the extent that there has been misuse or use contrary to specifications or the appropriate user or operating manual, installation defect, accident, modification, unsuitable physical or operating environment, operation in other than the specified operating environment (e.g., outdoor burners should only be used outdoors) improper maintenance by you, or failure caused by a product for which WARMING TRENDS is not responsible. With respect to Burners, the warranty is voided by removal or alteration of any identification labels or marks on any Burner or part.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Items Not Covered by Warranty
Other than as expressly stated above, WARMING TRENDS does not warrant uninterrupted or error-free operation of any Burner or that WARMING TRENDS will correct all defects.
Warming Trends does not warranty any services related to our Burners, including installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third party service provider.
This warranty also does not apply to any fire logs (including the FireStorm® Steel Log) or any of the electronics used in connection with our Burners, which may be covered by separate warranties with different terms.
Your Rights Under State Law
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You may find this information from the Federal Trade Commission helpful in understanding your rights, but we recommend you speak to your attorney regarding your specific situation and the laws in your state or jurisdiction. https://www.consumer.ftc.gov/articles/0252-warranties
Ignition Systems Warranty
ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN USE OR WARRANTY IS NULL AND VOID
Push Button Ignition Systems: There is no warranty offered on any push button ignition system.
Refer to manufacturers manual for full warranty details.
This product can expose you to chemicals including Chromium (hexavalaent compounds), which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to: www.p65Warnings.ca.gov